TERMS & CONDITIONS

Service Conditions

  1. Prompt delivery of dinner between 4 to 7pm, to your doorstep from Mondays to Fridays Only (No Service on All Public Holidays as well as Lunar New Year Period).
  2. Use of quality, hygienic & convenient disposable paper food containers (Environment Friendly & Microwaveable) at NO extra cost.
  3. Unlimited meal cancellations allowing you the flexibility of dining out anytime. Meal Cancellations must be done one working day in advance, by calling our office @ 6755 4466, during office hours from 9am to 4pm (Mon – Fri). However, please take note that meal cancellations are not allowed for Orders of 10 days. Meal cancellations through SMS or E-mails will not be accepted. All cancelled meals CANNOT be postponed or replaced. They will be refunded in CASH in accordance to the refund rate as stated in the Price Table.
  4. Our Menu is good for 20 days and is subject to availability of fresh food stock. We reserve the right to make changes to the menu without giving advance notice to customers.
  5. For service termination, you are required to call us 3 working days before your service commencement or before your contract expires. Failing to do so will result in a Penalty fee being imposed in accordance to the Penalty Rate as stated in the Price Table.
  6. Once orders have been confirmed by customers, it will be deemed that the customer understands and accepts all our Terms & Conditions.
  7. Our service coverage & restriction is subjected to changes.

 

Payment Terms

  1. Payment mode is either cheque or inter-banking/ATM transfer only. NO CASH PAYMENT IS PERMITTED.
  2. Payment terms: Payable on the 1st Day of the service contract.
    • By Cheque: Cheque should be crossed and made payable to “MOM’S COOKING PTE LTD”. Kindly ensure your customer ID is written on the back of the cheque. A penalty of $20 will be imposed for any dishonoured cheque.
    • By Internet Banking: Kindly transfer to “DBS CURRENT ACCOUNT, WOODLANDS BRANCH, 019-902313-8”. Please key in your customer ID as your payment reference.
    • By ATM: Kindly transfer to “DBS CURRENT ACCOUNT, WOODLANDS BRANCH, 019-902313-8”. Please SMS your customer ID, Bank Name and transaction date to mobile number: 9299 1553. You will receive a SMS acknowledgement when payment has been verified.